Return / Exchange / Refund Policy

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At Pet Natural Farm, we take pride in handpicking and ensuring the quality of every productfeatured on our website.

However, we understand that circumstances may arise where customers need to request returns or refunds.

Please review our return policy below:

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Return Period: Products purchased on our website can be returned for exchange or refund within 15 days from the purchase date.

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Return Conditions:

• Returned items must be in sealed and unopened condition.

• Unfortunately, we cannot accept opened packages or items that show any signs of use, including partially chewed items and toys.

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Return Process:

1. To initiate a return/exchange, please contact our customer service team at chews@petnaturalfarm.com, 050-6567100

2. Provide your order number and details about the item you wish to return.

3. Our team will guide you through the return authorization process and provide further instructions.

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Refund Process: Once we receive the returned item and verify its condition, we will process the refund to your original payment method.

Please allow 7-10 days for the refund to reflect in your account.

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Exchanges: For exchanges, please follow the return process, and once the returned item is received, we will arrange for the exchange and send the replacement item.

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Contact Information: If you have any questions or concerns regarding our return policy, please reach out to our customer service team at chews@petnaturalfarm.com, 050-6567100

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Thank you for choosing Pet Natural Farm.

We appreciate your understanding and cooperation with our return policy.

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